NBA 2K20 Tips: How to Fix VC Not Working / VC Not Showing Up / Unable to Purchase

If you purchased VC inĀ NBA 2K20 but haven’t seen it credited to your account, here are some tips to resolve it (via 2K Support):

Before you file a ticket, please be aware that (during periods of high online traffic) it can take a fewĀ hours before the VC you purchased is credited to your account.

If youĀ haveĀ waited for a few hours and still haven’t received any VC, we’re happy to look into the issue.

NOTE:Ā Please be aware that we may escalate your request to Nintendo/Sony/Microsoft/Steam for an audit of your missing transaction(s).

The first thing to do isĀ go ahead and file a support ticket. Please be sure to provide us with the following information when you fillĀ in the “Description”Ā field about what’s going on.

  • Gamertag/PSN ID/Steam ID/Nintendo ID:
  • Region:
    • This could include your continent or country.
  • 2K Account Email address:
  • Amount Missing:
  • ReceiptĀ and Copy of Transaction History(Must be a photo or a screen shot):
    • The receiptĀ could be the email sent to you when confirming the purchase.
    • With the transaction history, please ensure this contains either your username, email or ticket numberĀ for our viewing.
    • We needĀ bothĀ the receipt and a copy of your account’s transaction history.

If you’re having trouble grabbing a recordĀ of your VC purchase, please consult theĀ following guide; we’ve broken the instructions down by platform:

NINTENDO PURCHASE:

To find your transaction history on your Nintendo Switch, use the eShop:

  1. Select “Nintendo eShop” on the HOME Menu to launch the Nintendo eShop.
  2. If there are multiple user accounts on your system, select the account you want to use.
  3. Select the picture of your icon in the upper-right corner to access your Account Information.
  4. Select “Redownload.” A list of all of the software youā€™ve purchased that is not currently downloaded to the system will appear.
    • Only software purchased with your Nintendo Account will appear on this list. Software purchased by other Nintendo Accounts on the console will not appear in your “Redownload” list.
    • If all of your purchases are currently downloaded and playable on your system, nothing will appear in this list.

For Nintendo Switch, weā€™ll also need aĀ screenshotĀ of yourĀ Nintendo Support ID.Ā This can be found by going through the Switch menu > System settings > Users >Ā Your ProfileĀ > Scroll down, and click onĀ Number for Customer Support.

NOTE:Ā A receipt for each transaction in the Nintendo Switch eShop is e-mailed to the Nintendo Account that made the purchase. Please review your emails for a full history of your transactions. (For Nintendo Accounts for children, the e-mail is sent to the parent / guardianā€™s e-mail address.)

SONY AMERICA PURCHASE:

Unfortunately, we’re no longer able to assist with these requests. If you do have issues with a purchase on PS4, you’ll have to reach out toĀ Sony-America Customer SupportĀ for assistance.

SONY EUROPE/ASIA/JAPAN PURCHASE:

To find your transaction history on PS4, you can go to the Account Management website:

  1. Sign in to the account management site
  2. Select “Transaction History” from the home screen.
  3. Select the account you would like to view details of from the “Account” dropdown box (you can view your associated sub accounts from this page too) and select the date range.
  4. Select a transaction to view details.

For further help, please read this.

MICROSOFT PURCHASE:

To find your transaction history on Xbox One, you can go to
http://support.xbox.com/en-US/billing/xbox-live-membership/check-xbox-live-billĀ orĀ https://account.microsoft.com/about?refd=login.live.comĀ on any PC or Mac web browser (this must be a desktop browser, not one on a mobile device)

  1. Click on “Payment & Billing.”
  2. Click on “Purchase History.”
  3. Please get back to us with new screenshots showing what has been requested.

NOTE:Ā If you click on your MS profile picture in the right hand corner of the page prior to taking the screenshot it will display your email/gamertag.

STEAM PURCHASE:

You can access your Steam Transaction History by logging in and visitingĀ https://store.steampowered.com/account/history/

NOTE:Ā Please make sureĀ the Steam receipt includes theĀ invoice number.

4 COMMENTS

  1. I opened 3 tickets with 2k support and chat with them through their live chat system. Not helpful at all. They would leave me on waiting for 20 minutes and come back with saying if you can’t provide certain screenshots we can’t help you even though there is no way of me showing them that certain screenshot. They have closed all 3 of my tickets without any help at all. They would keep me waiting for 2 days and then sent out an email saying “this issue has been resolved” and close the case. I have provided them with every single thing that they asked for and they still closed my case without any help at all. This is really frustrating.

  2. When I go to VC Management to pick up my vc check it does not add anything to my vc at all after walking out. I donā€™t understand why 2k constantly has issues regarding vc. I need my vc that I earn fair and square.

  3. My Vc is disappearing and Iā€™m not spending it I havenā€™t tried to do any cheats or glitches I just want what I paid for I spend 70$ on vc and one day I have 88 almost 100k vc the next day I only have 12k? Out of 275 vc Iā€™ve only made one build and maxed it to 85 I got a fit for park and thatā€™s it barely 170kvc was spend out of 275k were is my vc going?